Update: Thank you for caring and taking steps to remedy the problem. Your company exceeded my expectations in fixing this issue. We are willing to try again after being treated so kindly.
Their eye doctors give great care! I know they will listen to my concerns and take me through the best options for my optical health.
Im taking my business back to heartland optical even though they are further from where I live, my insurance doesnt cover as much, but I like Dr Hausmann, and they cut my lenses in store and I can normally get lenses in 3 days.
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EyeCare Specialties is hands down the best place in the state to have your eyes taken care of. The staff are friendly and courteous, and the doctors take a personal interest in making sure all of my needs and concerns are addressed. The style choices of frames they carry cannot be beat, if you can't find a pair you love here then you won't find it anywhere. I trust EyeCare Specialties to take care of my whole family!
My whole family gets their eyes cared for here.
I just found out my insurance works better at another dentist... Think Ill keep my regular dentist Dr Holand.
I was told my insurance covered more here so I brought my business to eye care specialties. I ordered a new pair of glasses with transitions lenses, and waited. I got a call saying they couldnt put transitions in those frames, but she told me a frames that were not the frames i wanted. So i got her straightened out on what frames i specified, and waited again. This time for 3 weeks, I started to think something was up and called them. They shuffled some papers for a while then told me it would be a week and a half. Finally got my glasses and they were not transitions, gave them back, and waited again.
I am very disappointed with how getting our child's glasses here has gone :(. We came in a month ago to order glasses for my 3 year old. I specifically asked for Miraflex as his ophthalmologist had recommended those and nothing else. I was told that our son was too big for those and was shown another line (that was much pricier). I was promised that they were just as durable as the miraflex, in fact I was specifically told multiple times that they last for years on kids. I left having bought the brand recommended. 2 weeks later we picked them up, one week after that they broke at the hinge when my son stood up and bumped his face on my knee. I brought them back in, explained I was unhappy as we had been told how durable they are and not to get miraflex. Another week passed and we picked the glasses back up from you. 2 hours later they were broken again. This was last night. My husband brought my son in today with the broken glasses. He explained the situation, and was told that they could be reframed, but it was the company's policy that if the new frames cost more we would have to pay the difference. If they cost less, we would not get our money back. After all that, the person helping my husband and son then did not like the color of miraflex my son picked so kept asking him to pick another. Seriously? We have other glasses wearers in our home and had hoped to find a place we could all use, but after this I don't think it will be your company.
Eyecare Specialties is a US Doctor based in Lincoln, Nebraska. Eyecare Specialties is located at 2943 Pine Lake Rd, Lincoln, NE 68516, USA.
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