So friendly and got my car done so quickly despite the many things that had to be done. They even pulled my car right up to the front door for me when I went to pick up! Definitely recommend.
However, tonight I discovered it's even worse: namely that I have only two (2!) of my six lugnuts left on my driver side tire. Which means they never tightened them properly! My tire could have fallen off causing significantly more damage.
Between the brakes & my lugnuts, I can never trust them again. Which really is too bad, as they were quite convenient. One star because I can't post zero.
I go to this Firestone twice a year to have my summer and winter tires swapped out. While I’ve never had anything major done there, I’ve always been treated with kindness and excellent service. This last time, there was a miscommunication on me scheduling my service. They seemed quite busy, but said they’d fit me in. They had my car finished within an hour. I have nothing but good things to say about this store and will continue to be a customer.
Excellent service and very fast. The service done was also cheaper than quotes I received from other shops. Jason in the office was great and extremely friendly. Highly recommend.
I primarily talk to Josh, Jason, and Jeran. Each of them are great and make sure I feel comfortable with any and all repairs I need. They are accommodating as possible with my hectic schedule and the work is completed on time. There's a detailed invoice that's explained each time of service which is very helpful. They go over repairs that need done right away and ones that can wait a little longer. They have a wonderful sense of humor and enjoy bantering back and forth with me. I don't feel awkward asking, what may be considered silly questions, because I'm a woman. They put me at ease and ensure a great quality service.
I hoped to find a place close to work that I could trust, but that's now impossible. One month ago I had my front tires replaced and had them check my brakes at the same time, which they reported as "good". A week ago I noticed some noise from my tires and thought the brakes needed replaced. That would have been bad enough, since the brakes actually did start eating into the rotors.
Firestone Complete Auto Care is a US Car Repair based in Lincoln, Nebraska. Firestone Complete Auto Care is located at 300 N 66th St, Lincoln, NE 68505, USA.
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