We booked the rooms 2 weeks in advance and called twice to confirm due to a scent allergy. We were informed there would be no issue. When we arrived we were put in a room that stunk due to a remodel finished a day ago. The heater was set to 95 to "gas out the remodel smell." When this room was not to standards we spent an hour dealing with a front desk which could not figure out how to unlock the rooms due to "key card system remodel." The manager was called and he could not help. Finally we were put in a dirty room with full trash cans and a plugged toilet which we had to unplug ourselves. The next morning the ceiling on the third floor had fallen into the hallway! No discount was applied at check in and the next morning only "points" were given. No refund, no discount. There was nothing that resembled customer service and even showing the picture of the ceiling in the third floor hall only received the comment "it was not that way last night" and a shrug. If they are remodeling they should remodel out the entire staff and start again!
Liked my room. Very quiet. Icemaker in fridge wasn't working. Management fixed quickly
We did like the Candlewood Cupboard! Great idea and we used it several times. Overall, a good hotel and we will stay again next time we're in the area.
Nice hotel, friendly staff. Room was clean but needed several cosmetic repairs that detracted from the overall look. The recliner in our room was broken (wouldn't close) and was never repaired while we were there.
great staff, room and location
Union arrival late evening the bathroom was flooding. Front desk was helpful during my two week stay. During my stay the lobby and laundry area was being renovated. Rooms were being repainted. No breakfast but kitchenette made it easy to buy local and prepare it yourself. Dishwasher, microwave and refrigerator made it feel like it was home away from home. Living area and bedroom was adequate. Small TV's and wifi were well below par. Overall staff was friendly and very helpful. Would stay again with corporate rate.
Candlewood Suites Lincoln is a US Lodging based in Lincoln, Nebraska. Candlewood Suites Lincoln is located at 4100 Pioneer Woods Dr, Lincoln, NE 68520, USA.
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