They started off quite nice, and seemed to be professional, but from there it went down hill. We had my loved one remains cremated as requested, the remains were supposed to be return to us in three to four days. They didn't call, and didn't let us know that they had problems with their equipment. When I called them , it was almost three weeks later and they didn't know if they had her remains back.... they should have never left their care!!!!!!!!!! When I asked when I could pick up the remains they said "Anytime, so I called so things would be ready. When I got there and they said, " Not now we are having a service." So I made an appointment to come in and pick up the remains..... they couldn't find them to start with, and then they didn't have the paper work ready!!!! They were RUDE, RUDE, RUDE!!!!!! If your Love ONE is not wanting to have a BIG COSTLY SERVICE and believes in saving land for childrens parks and playgrounds leaving land for future generations this is not the place you are only shown RESPECT. UNLESS you are paying BIG MONEY to THEM!!!!! TO TOP IT ALL OFF THEY SENT THE MEMORY MARKERS ADDRESSED TO THE DEAD PERSON!!!!!!! THIS IS NOT WHERE ANYONE WHO LOVES THEIR LOVED ONE WOULD WANT TO GO!!!!! THEY NEED TO RE THINK THEIR BUSINESS PRACTICES !!!!!!
All the staff were very compassionate. Loosing my only daughter is beyond devastating.
They were great
Butherus Maser Love Funeral Home is a US Funeral Home based in Lincoln, Nebraska. Butherus Maser Love Funeral Home is located at 4040 A St, Lincoln, NE 68510, USA.
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